Orders

Orders & Shipping Information
Welcome to our Orders Hub, your go-to resource for everything
related to your purchase - from checkout to delivery.

Placing an Order
Orders can only be placed online through our website.
We accept all major credit cards, PayPal, and Shop Pay.
Once your order is successfully placed, you will receive a confirmation email with your
order number and order summary.

Processing Times
Standard processing time: 2-7 business days.
During sales or holidays, processing may take up to 14 business days.
Expedited orders placed before 8 AM EST will ship the same day. Orders placed after
the cutoff will ship the next business day.

Order Modifications & Cancellations
Orders can be modified or canceled within 1 hour of placement.
After this timeframe, orders enter processing and cannot be changed or canceled.

Shipping Methods & Delivery
All domestic orders ship via USPS from our New Jersey warehouse.
Standard shipping typically takes 1-4 business days after processing. However, delays
may occur during peak times.
Expedited shipping is available at checkout.
Orders over $750 require a signature upon delivery for added security.

International shipping is available; rates are calculated at checkout. Customers are
responsible for any customs or import fees incurred on international orders

Tracking Your Order
Once your order has been shipped, you will receive an e-mail notification containing the
shipment tracking information.
If tracking information on the shipping carrier page for your order is not showing
activity/movement for more than 5 business days, please contact Customer Service.

If you do not receive your tracking information, please contact customer service for
assistance.

If your tracking shows "delivered" but you cannot locate your package, we recommend
filing a claim with the carrier directly.
If the carrier confirms non-delivery, provide us with the official carrier documentation, so
we can assist you further.

Returns & Refunds
New, unworn, and unwashed merchandise may be returned for a refund within 14 days
of delivery.
Merchandise must be in original condition, with all tags and liners still attached;
untagged items should be returned with original packaging.
Refunds will be issued to the original method of payment. Original shipping fees will not
be refunded.
Items marked Final Sale cannot be returned.

Return shipping is the customer’s responsibility, you have the option to purchase a
prepaid label for $15. The $15 will be deducted from your refund.
Refunds are processed within 7 business days of receiving your return.

Full Return Policy: Return Policy

Received the Wrong Product or a Defective Item?
If you received an incorrect or defective item, please email cs@1nventory.com, and we
will provide a prepaid return label for an exchange.

Taxes
Sales tax applies to New Jersey residents for accessories and bags.

FAQ Quick Hits
Are your items authentic? Yes, all our products are 100% authentic.
Are all items brand new? Yes, though some may not include original packaging.
Can I use multiple discounts? No, only one discount can be applied per order.
Can I place an order over the phone? No, all orders must be placed online.

Need More Help?
Our customer service team is here to help!
📧 Email: cs@1nventory.com
📞 Phone: (732) 987-4924