FAQ's

 Are your items authentic?

All of our items are guaranteed 100% authentic.

 Are your items new or used?

All of our items are new. Although they may not come with all original packaging. 

When will my order ship?

We ship all orders within 2-7 business days. During sales and holidays we receive more orders than usual, and orders may take up to 14 business days to ship. We appreciate your patience!

Why hasn't my expedited order shipped yet?

Our shipping cutoff for the day is 8 AM EST. Expedited orders placed before 8 AM EST will be guaranteed to be shipped that same day. All orders placed after the cutoff (8 AM) will be shipped the next business day. 

 

How do I make a return?

Please use the link to our Returns Page for information on how to make a return.

 

Help! My coupon code will not work on the "Featured Deal" 

Yes, that is correct. The featured deal is usually the lowest price we are willing to sell an item and coupon codes will not work for them. 

 

What does it mean when it says "Final Sale" in a products description?

 This means that the item is not returnable. Not for a refund, or for store credit. 

 

Can I change my order?

Yes. It is possible to change your order but it must be done within 1 hour of placing the order at checkout.

 

Where can I find the tracking number?

As soon as your order is shipped we will email you with the tracking number. If you did not receive it, please contact us via email, chat, or call and the customer service available will be able to assist you with that.  

 

When will my refund be processed? 

It typically takes 5 business days for refunds to be processed after the return is approved.

 

Can I place an order over the phone?

No, all orders must be placed online. One of our agents will be happy to assist you with any questions you have about your order. Our number is (732) 987-4924. 

 

Do you charge sales tax?

If you reside in NJ, sales tax will be calculated and added to the final purchase price on orders for accessories and bags.

 

What is your return policy?

You have 14 calendar days from when you receive your order to request a return. Once your return is requested you have 7 days to ship your return to us. We will not accept returns after this time frame. 
To be eligible for a return, your item must be unused with the original tags, and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Any returns sent back after our return time frame will NOT be accepted. 

What Should I do if the tracking states my package has been delivered but I do not see the package?

Once an order has been marked delivered, it is out of our hands.  You will have to reach out to the carrier to find out more information about your package.  If the carrier confirms that the package was not delivered, please send us proof from the carrier and we will help you out. 

I was sent a different item than I ordered? 

We are sorry about that. Please email us and we will provide you with a prepaid shipping label to ship the item back to us. We will send you the correct item once we receive the return back at our warehouse. 

Can I use multiple discounts on my purchase?

Only one discount may be used per order.

 

Is my info secure?

 Yes. Your personal information is subject to our PRIVACY POLICY. Your credit card information is encrypted and properly protected, both physically and electronically whenever we use it.